ENGLISH

This is where you'll find all of our support articles in english

16 articles in this collection
Written by Christoffer Lorenzen and Ben Sprank

Your first event with TicketCo

Creating your first event

This article explains how to create and publish your first event with TicketCo

Written by Christoffer Lorenzen
Updated over a week ago

Ticket types and Capacities

Whats the difference between a ticket type and a capacity?

Written by Ben Sprank
Updated over a week ago

Making an upselling item

Use upselling items to offer merch, food and hospitality to your attendees.

Written by Christoffer Lorenzen
Updated over a week ago

Add More Users and Administrators

Can I add a coworker or a seller so they can access TicketCo?

Written by Ben Sprank
Updated over a week ago

Promo codes

Make a promotional ticket type or limit a free ticket type to only volunteers and employees.

Written by Christoffer Lorenzen
Updated over a week ago

Discounts - Amount of tickets

If someone buys a certain amount of tickets can we give them a discount?

Written by Ben Sprank
Updated over a week ago

Discounts - Early Bird

Can I give discount to the first 200 people who buy tickets?

Written by Ben Sprank
Updated over a week ago

Scanning and validating tickets

Scanning and validating tickets

This article shows you how to scan tickets with our app for Android phones and tablets

Written by Christoffer Lorenzen
Updated over a week ago

Scanning / Validating Time Slot tickets

How do you scan a ticket for a Time Slot event? What does the response look like and what does it mean?

Written by Christoffer Lorenzen
Updated over a week ago

Seating Plan

How to change the status of a seat

How do I reserve seats? How do I lock seats?

Written by Ben Sprank
Updated over a week ago

The TicketCo organizer app

iPhone/iPad - How to connect to your iZettle terminal

How to set up your iOS device to take payments.

Written by Ben Sprank
Updated over a week ago

Promoting your event

Embed your ticket sales inside your Facebook page

Written by Christoffer Lorenzen
Updated over a week ago

Refunds

Organiser - How to issue a refund

How do I refund a customer?

Written by Ben Sprank
Updated over a week ago

Ticket Buyer - Refunds & Booking amendments

I can no longer attend the event, how do I get a refund?

Written by Ben Sprank
Updated over a week ago

Other

How do I get my API key?

Where can I find my API key?

Written by Ben Sprank
Updated over a week ago

When do I get my settlement from TicketCo?

When do I get my money and where do I pull my reports from?

Written by Ben Sprank
Updated over a week ago