How do I scan a season ticket in the TicketCo app? Follow

Scanning season tickets

You scan a season ticket in the same way that you would scan a regular ticket.

In the TicketCo app:

1. Open the TicketCo app.
2. Select Validations.
3. Point the camera at the QR-code on the ticket and scan it in, or manually type in the reference code.
4. Choose which event you want to check in the season ticket for.
5. If there are multiple season tickets in the same reference number, you can then select which tickets you want to check in.

Read more information about ticket scanning in this article.

Continuous scanning or approve scan results?

The scanning function in our app has two different settings: Continuous scanning and Approve scan results.

If you select Continuous scanning, then you do not need to press confirm after scanning each ticket. If you select this option, the scanning process will be quicker, but it requires a little more exactness when scanning. We recommend this option for experienced users, but it can also be easier for newer users as it requires less interaction with the app.

To toggle between these two options, go into settings in the main menu in the app, and click on Scanner settings.

FAQs

What happens if I lose internet?

Our app updates all tickets every 15 seconds. If you lose internet connection, then the app will successfully scan tickets but it will not be able to communicate this with the other scanners at your event.

How close should I hold the scanner?

We recommend that you hold the scanner roughly an arms length away from the QR-code when scanning. If you hold the scanner to close, it may struggle to scan the ticket.

Does lighting affect scanning?

Lighting can indeed affect scanning - but that is why we have added a torch button. Simply click on the light bulb symbol when scanning for better light.

Can I move a scanner to a different gate?

This depends on how the system has been set up. It is best to ask the main administrator about this.

What should I do if a customer does not have a ticket?

If a customer has received a text with a reference code, they can tell you this code. If not, then you can search for the customer's' name or phone number manually in the app. We generally recommend that organisers require a scannable ticket in order to permit entrance to an event.