When do I get my settlement from TicketCo? Follow

In TicketCo we have two different types of payments plans: weekly payments or settlements after the event has ended. Unless discussed with one of our representatives, you will automatically receive the settlement after the event has ended.

How TicketCo processes the payments

When a customer goes to purchase a ticket the payment is cleared by our payment provider, Adyen, which processes and clears the payment into the TicketCo client account where it is held until we pay out to you. 

When someone pays for a ticket it usually takes between one and three working days before TicketCo receives the payment. If there are payments that have not yet reached our client account at the time of payout, these payments will be paid out the week after.

Before we payout to you, we deduct our fees, and then you will receive all funds currently in our client account. 

Weekly payments

This payment plan is only activated after an agreement with TicketCo, and is subject to a risk analysis. With this plan you get your settlement weekly. We process these payouts on Wednesdays every week.

After the event

This is TicketCo's standard payout option. With this option we payout the funds on the following Wednesday after the event has occurred. That is to say, if your event is on anytime between Thursday and the following Tuesday, we will process the payout on the Wednesday.

Where to view payout statements

Want to access reports for accounting? To do this you can follow these steps:

1. Login to the admin pages at ticketco.events
2. Go to the "Billing" tab.

Here is where you can view all your settlements from TicketCo which can be downloaded and sent directly to your accountant.

If you have any further queries or would like to enquire about getting weekly payouts then get in touch with us at support@ticketco.uk