How to stream your content Follow
In this article we will go through everything you need to know to get started with TicketCo Media Services (formerly TicketCo TV) as well as give you some tips and best practices on how to make your stream look and feel professional.
What is TicketCo Media Services
TicketCo Media Services is is our streaming service for events. The purpose of which is to provide a paywall and authentication wall for your streaming events.
In order to view a TicketCo stream you first need to purchase a ticket. After having purchased a ticket you'll get a ticket via email and/or SMS with a link to join the stream. This ensures that only those with a ticket can actually watch the stream.
The link you receive after having purchased a ticket contains proof that a ticket was purchased. The email and SMS also contains a reference number which can be used to open the stream on our Apple TV app.
What we do not provide in this context is the broadcasting software you'll need to put together your stream and pass it on to the TicketCo TV service. We'll go into more details about this below.
Getting started / Setting up your
In other to get started you'll need the following:
- A TicketCo account
- Broadcasting software of your choice that supports the RMTP protocol. We recommend OBS and you can find our guide for this software at the bottom of this article.
- Your own video and audio hardware
- A stable 12 Mbps upload connection. It's recommended that you have dedicated line for this as other devices and users on the same network can lead to reduced quality and lag on your stream.
- A computer connected to the network via ethernet. If you attempt to stream using a WiFi connection this can lead to severe lag and buffering times.
- A producer*
On having a producer:
While TicketCo will handle the broadcasting part of your stream you need someone to produce your stream. This means collecting all the the different video and audio feeds in a broadcasting software and putting it together into a single feed that you show your audience via TicketCo. This task is not to be taken lightly as it is one of the biggest contributors to the quality of your stream. You might have someone in-house that can do this for you or you might have to bring in outside help, but having someone in a producer role is not something you can skip.
Setting up your streaming event
- Get access to your TicketCo account if you have not done so already.
- Set up an event with ticket types. If you are new to TicketCo you should check out this article on how to set up your event.
- Contact email@example.com and let us know you want to stream this event. Remember to include the name of your event.
- TicketCo will enable streaming for your event.
- We will let you know when we’ve enabled streaming for your event.
Once you get the confirmation from us you’ll see a new option in your event. This is called “Technical information”. In here you will find the URL which you need to pass your stream too along with the streaming key you’ll need.
Once you hear back from us you need to do the following:
- Go to your ticket types and change the CATEGORY to Pay Per View. This is crucial as this is what gives your ticket buyers access to the stream. If you do not do this the ticket they buy will not grant them access to the stream.
- Go to Technical information and grab the URL and STREAM KEY. Pass this on to your producer for them to add it into their broadcasting software. This can be done at any time and is not needed in order to start selling tickets.
Once done you are ready to start selling. Simply go to Event details and click Publish.
The ticket buyer journey
Once you have published your event and added the link found under Event details to your homepage and Facebook-event, people will start buying tickets. The purchase journey is straight forward and works the same way as with regular events.
When someone has completed a purchase they will receive a text message and/or an email that looks something like this:
For more information on how to view the stream they can click the "How does it work" button or go to this link: https://start.ticketco.events/uk/ticketco-ppv/
We would like to take this opportunity to remind you that we also have an app for the Apple TV that your audience can download. More information can be found on the link above.
Setting up and testing your stream
Make sure you have enough time to set up and test your stream. This is mostly done in your broadcasting software but you'll need the URL and STREAM KEY from the Technical information tab in your event in TicketCo. You should give this to your producer so that they can add this to their broadcasting software.
Your testing workflow might look something like this:
- Set up your cameras and audio hardware and connect everything to your computer.
- Make sure all of your AV hardware is working with your broadcasting software.
- Do the testing you can do in your software.
- Click the "Start for 30 minutes" button found in the Technical information tab. This will open the stream for testing for 30 minutes. You can preview the stream on the same page. You might have to reload the page after starting the stream from your broadcasting software.
As mentioned above we recommend the OBS broadcasting software as a free alternative you can use to produce your stream. While different softwares work differently some settings are universal for all broadcasting softwares. Please refer to our guide to the OBS software for more information on what settings to use.
We highly recommend that you share this article with your producer so that they can set up their software correctly.
Restricting who can view your stream
It's also important to restrict form which countries your stream can be viewed. You can select the which countries to restrict your stream to in the Technical information tab. Remember to only select the countries where you have the rights to distribute the content.
If you do not select any countries it will be possible to view your stream from all countries.
Ready to stream
The stream will open 1 hour before the event start date/time set under Event details. This means that at you can start doing final testing at this time and preview the stream under Technical details.
When you get to the event start date/time your producer takes over. At this point those who have purchased a ticket will be able to join the stream.
If someone tries to open the stream before the event start date/time they will see a message like this:
The screen on the left is the waiting screen with a countdown clock to when the event starts. The one on the right is an image we added to the broadcasting software to be shown when the event starts. This is to make the end of the countdown less abrupt and also to make sure you are completely ready before the stream starts.
It's recommended that you start streaming from your broadcastingsoftware 15 minutes before the stream goes live. If you don't this can some times lead a delay with the opening of the stream.
When you get to this point it's time for the your act to take over and start the show.
We’ve also conducted several webinars on this and related topics. Especially worth mentioning is our webinar on the legal implications of streaming. Feel free to check them out here: https://start.ticketco.events/uk/tv/webinars/