Getting started with Click Cards Follow
What is a Click Card?
In this guide, we will show you how to set up the click card module, among with some general tips and suggestions for when you come to use this functionality. To gain access to the Click Card module, please contact us here and ask for us to enable the function.
A Click Card is essentially a ticket for multiple events that the customer can use during a certain time frame. You as an organiser can, of course, decide which events should be linked up with the Click Card functionality as well as the duration of the Click Card itself. You are also able to predefine how many events will be included within the one card.
We should first familiarise ourselves with the following terms:
Click Card event
This being the event where we create a group of Click Cards (Click Card item type).
Click Card item type
This is the actual Click Card that the customer will purchase and then use to buy tickets with.
Click Card ticket type
Click Card ticket type being the ticket on the event, specifically made for Click Card purchases.
How does a Click Card work?
The Click Card gives the user the chance to purchase a specific number of tickets for the events of your choosing. You can think of it as a set of coupons which can be used to redeem tickets. The tickets that are redeemed with the Click Card should be set up in the individual events. You may, for example, have 15 different events that are linked to your Click Cards, and your customers can choose to purchase Click Cards for use on 5, 10 or all 15 of the associated events.
Read the steps below and we will assist you in setting up your Click Card.
What does a Click Card setup look like?
Let's say we want to set up a Click Card for the Football season 2021 where we want to sell a Click Card containing 10 matches during the 2021 season.
The total number of games played on our pitch during the 2021 season is 15, and we want to sell a Click Card containing 10 of these games. We would now need to know the ticket price of 1 ticket on these games so that we can create the total value on the Click Card we want to sell:
Let's say the price of one ticket in one match is £10, this means that the value of the Click Card containing 10 games would be 10 x £10. That is to say your Click Card value is the sum of all the individual tickets. In this case, we are talking about a sum of £100.
This would let the customer use the Click Card to buy 10 tickets on any of the 15 games during the 2021 season.
Where do I find the Click Card module?
After you have contacted us to activate the Click Card module, you find the Click Card settings if you go to "Click Cards" in the top menu. If you can't see this in the top menu, it means that it hasn't been activated by us yet.
How do I set up Click Cards?
The first step is to click on Click Cards in the top menu. Then click Create new click card.
The second step is to give the group of Click Cards a name and perhaps a description and an image which will be visible when customers go to purchase their Click Cards. See the image below.
Click to enlarge.
The third step is to start creating the different Click Cards you wish to sell, for example a Click Card containing 10 games in the 2021 season. You do this by clicking Item Types in the sub-menu as the picture below shows.
The fourth step is to give the specific Click Card a name, a price and decide a value for Max Items. Please see the picture below. Click to enlarge.
The Max Items field is based on the following formula:
[Ticket price on the individual event] x [Number of games Click Card should contain]
Based on the aforementioned example, this Click Card will contain 10 games and my ticket types on each event connected will cost £10. Therefore the Max Items value of this Click Card should be £100 since I would be able to buy 10 tickets for £10 with this Click Card.
How do I enable Click Card purchases for my ticket type?
In order to connect a Click Card to an event, you will need to create a ticket type on the actual event, specifically made for Click Card purchases.
Once you have created the ticket type on the event, further down on the ticket type settings for that ticket, you will see a new field called "DEMAND VOUCHER CARD USAGE" like on the picture below.
You can then tick the box for the relevant Click Card event, so that it looks like the picture below.
Once you have done this on all your events you wish to connect to the Click Card, you have successfully added all events and customers can now purchase tickets on the different events with the use of their Click Card.
How does the customer buy the actual Click Card?
We now have created the Click Card event with different Click Card types and also connected the events by creating Click Card ticket types on the events we want to include.
This means that the customer will be able to purchase the Click Card on your organiser domain, which is the same place a customer could also locate all your published events.
How does a customer buy a ticket with a Click Card?
When purchasing a ticket with a Click Card, the customer journey looks pretty much the same as for ordinary tickets, except for the fact that the ticket meant for Click Cards, will be highlighted in the event page like the picture below shows.
The other difference is that when they come to the payment page, they will need to input the Click Card ID to complete the purchase like the picture below shows. Once the ID is entered and applied, they can complete the purchase. Provided that the Max Item value and the price of the Click Card ticket types were correctly set up, then the customer will be able to use their Click Card to purchase (based on the aforementioned example) exactly 10 tickets, each worth £10.