1. TicketCo Support
  2. Equipment and TicketCo app
  3. Hardware

Menu

Articles in this section

Connecting the STAR printer to iOS or Android device

To connect the STAR Micronics printer (model STAR TSP654 with Bluetooth module) you need an iOS or Android mobile device with TicketCo Admin app installed (from App Store or Google Play) and the printer.

Please ensure that Bluetooth is on on your mobile device and that you are logged into your admin account in the app.

 

Preparing the printer

  1. Ensure that the printer has the paper roll inside. If not, please resupply it with a new one.

    IMG_0733.jpg

  2. The printer should have the power adapter and the power cable. Connect the plug to the power socket and the three pin end to the device so that the notch is facing up.

    connectors.png

  3. Turn the printer ON (switch is on the left side when looking at the front of the device). You should see the light blinking in the back.

 

Connecting the printer to your device

  1. Firstly - connect your printer to your iOS or Android device with Bluetooth like you would do with any other piece of equipment.
    On your iOS go to Settings > Bluetooth.

    F9191C67-7B3C-471E-A0F4-1D85F4D5F474.png

    On your Android device, go to Settings > Connections > Bluetooth.

    Find the printer.


  2. Hold the PAIR button on the printer until the light starts blinking.
    Now select the printer name on your mobile device (here Printer-1 / Star Micronics). This should pair the printer with the device.

    081E5E5F-6D2B-4AD4-8D66-4C72A26AC008.png  Screenshot_20220125-150423_Settings.jpg

  3. On your iOS or Android device, go to the TicketCo admin app and choose settings > “Ticket printer”.

    AC01C8B1-8B5F-456D-B66D-C76FAE99C556.png  18FAD759-0FEF-487B-886E-6D825E8DB692.png

    The app should now search for a connected printer and if everything is ok, you should see it on the screen and you are ready to go!

  4. On an Android device you will see a similar screen. There you click on STAR and a pop-up window will appear. Click on it and choose the STAR printer. Now it should be connected.

    Screenshot_20220125-150547_TicketCo.jpg

Troubleshooting

If you can’t connect the devices, please do one or all of the following:

  • Push the RST button on the printer for a few seconds, so the light will change. Try to go through the pairing process again (point no 4).
  • Turn the bluetooth off and on again on your iOS / Android and try to go through the pairing process again (point no 4).

Please remember, that the printer can only be connected to one device at a time.

If this does not resolve the problem, please contact support at support@ticketco.net.

 

Related articles