How do I watch a TicketCo Media Services broadcast? and other FAQs Follow
How do I watch the broadcast on my computer or laptop?
Find the email from TicketCo that you received when you bought your ticket. Click on the play button, and this will open a new tab in your browser where you can view the event. Enjoy the show!
Alternatively, head to ticketco.tv and enter your 5 letter code into the ID box. Your code can be found on your tickets. If your ID is recognised, you will granted access to the online event. Enjoy!
How do I watch the broadcast on my TV?
TicketCo Media Services app is compatible with the following:
Apple TV - you will need tvOS 13.0 or higher
Android TV - you will need version 7.0 or higher
Amazon Fire TV/Firestick
Go to your app store, and search up "TicketCo TV". Download and open the app. You will be asked to input your 5 letter reference code, and once correctly inputted, you will be directed to the broadcast.
Chromecast - 2nd generation or newer
HDMI linked to your computer
You can also open up the link to the broadcast on your computer or laptop (as described above), and you can then either use a Chromecast or an HDMI cable to view the show on your TV. Simply click the Chromecast icon in your web browser to cast to your TV.
Can I download the app to my Smart TV?
This depends on the operating system your Smart TV has. There are currently a wide range of TVs out there, and there are a variety of different operating systems out there too.
The TicketCo TV app is compatible with the Android operating system, meaning that it is available to download from the Google Play Store on your TV. If you do not have access to the Google Play Store on your TV, this would indicate that your TV might use a different operating system, such as Roku or Tizen. If this is the case, you should consider using Chromecast, Amazon Fire TV or an HDMI cable in order to view the show on your TV.
Do I need to tune into the broadcast at a specific time?
This depends a bit on what type of broadcast the organiser's have planned. If you have purchased a "Pay Per View" ticket, then this means you are viewing a streaming event and you should tune in at the specific time that the event starts, or at least 15 minutes before! If you join the stream late, you will not be able to rewind or watch from the beginning.
If, however, you have tickets to a "Video on Demand" event, this means you have paid to view an event whenever you like within a specific time window. You will have at least 3 days to view the video, and you can view the video multiple times within that window. Please look at your ticket details for further information regarding this.
If you are in doubt, please contact the event organiser directly, and they will be able to assist you further. You can contact them by using the "Contact the organizer" button found on the event page, or by emailing them on the email address found on your tickets (next to the "i" symbol).
Can I share my ticket with family and friends?
One ticket, containing a link and reference code, allows access to the broadcast for one device at a time. That is to say if person A opens the link/types in the reference code, then person B does the same, person A will be thrown out of the broadcast. It is therefore very important not to share your ticket link or reference with anyone else (unless you are giving it to someone as a gift!).
Will the broadcast be available to view in my country?
Please contact the event organiser directly regarding this, and they will be able to assist you further. You can contact them by using the "Contact the organizer" button found on the event page, or by emailing them on the email address found on your tickets (next to the "i" symbol).
Can I watch the broadcast on my Roku TV?
Unfortunately the TicketCo TV app is not yet available to download on TVs using a Roku operating system. You can, however, use a Chromecast, Amazon Fire TV or HDMI to view.
I've lost my ticket, what do I do?
If you can’t find your email with your tickets, please check your spam or junk folder. If you still cannot find it, please use the FIND MY PURCHASED TICKET box found on the TicketCo page. You'll get a new email with your unique 5 letter code, which you then need to enter into the ticket ID field at ticketco.tv.
I can't find a clickable icon in my email, what should I do?
Add TicketCo to your safe senders list so that all images and hyperlinks will be visible. There may also be a button at the top of the email, asking you to download all images. You should click yes to this.
What should I do if the live stream page is not loading or is frozen?
Please try refreshing your browser, and if you are still having trouble, please try using a different web browser instead. If the event organisers are experiencing an issue with their broadcast, they should inform you of this via an emergency technical issue message that will be visible instead of the streaming.
I can just see countdown clock, is this normal?
Yes! If you have logged in in advance of the broadcast, you will likely see a countdown clock. Simply stay tuned, and the broadcast will begun when the clock hits 0.
I've logged in but there is just a white play button, what should I do?
This is likely because you are viewing a "Video on Demand" event. You simply need to hit the little play icon, and the video should start.
The event should have started by now, is there a delay?
If you have successfully logged in, the countdown timer has hit 0, and nothing is happening, then this could indicate that the organiser is experiencing some technical difficulties. In most cases the organiser will display an emergency technical issue message that will be visible instead of the streaming. You could also try refreshing the page.
What if the quality of the broadcast is poor?
This most likely indicates that the video player has reduced the quality of the broadcast due to poor or limited network connection. You can manually change the quality of the broadcast using controls inside the player. If you are still experiencing issues, try changing the browser and disconnecting other devices from your network.
I can't hear any sound, what should I do?
Please try selecting the volume icon inside the video player, and making sure that both this and your computer/TV sound is switched on.
I am receiving an error message that my reference code has no stream, what does this mean?
This may mean that you have logged in a little too early! If you have entered your reference code on the TicketCo TV app on your Apple TV or Fire TV, then you may receive this error message. If you log back in from around 1 hour before the broadcast is due to start, then you should see the countdown clock.
I am receiving an error message that my Ticket ID is not recognised, what does this mean?
This means you have entered an incorrect reference code. Please double check your code by referring to your tickets. Your code should be made up of 5 lower case letters.
Any other questions?
If you have any further questions relating to the broadcast content, ticket prices or how to view, please contact the event organiser directly, and they will be able to assist you further. You can contact them by using the "Contact the organizer" button found on the event page, or by emailing them on the email address found on your tickets (next to the "i" symbol).