Ticket buyer FAQs – TicketCo Support

If you have questions about tickets or are experiencing issues with a purchase, look here.

Ordering tickets

How do I purchase / order tickets?

How do I use my voucher?

How do I use my gift card?

How do I use my click card?

Practical information

How do I contact the organiser?

How do I access my tickets on my phone?

I have lost or never received my ticket

Carer tickets

TicketCo is showing on my bank statement - what does this mean?

Refunds and cancellations

My event is cancelled - can I get a refund?

How do I cancel my tickets / my booking?

TicketCo Media Services: Streaming and VOD events

FAQs and troubleshooting TMS broadcasts

How do I watch a TMS broadcast?