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Ticket buyer FAQs

If you have questions about tickets or are experiencing issues with a purchase, look here.

Ordering tickets
  • How do I purchase / order tickets?
  • How do I redeem my reservation?
  • How do I use my voucher?
  • How do I use my gift card?
  • How do I use my click card?

Practical information
  • How do I contact the organiser?
  • How do I access my tickets on my phone?
  • I have lost or never received my ticket
  • TicketCo is showing on my bank statement - what does this mean?

Refunds and cancellations
  • My event is cancelled - can I get a refund?
  • How do I cancel my tickets / my booking?

TicketCo Media Services: Streaming and VOD events
  • How do I watch a TMS broadcast?
  • FAQs and troubleshooting TMS broadcasts

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