How do I purchase / order tickets?

If you are wondering how to purchase a ticket online, or you need some help purchasing tickets, please have a browse through this article. You can skip ahead to:

• How to purchase on a computer or laptop?
• How to purchase on a mobile device?
• Not getting through to checkout?
• Cannot complete purchase
• Card not accepted
• Why is my basket empty?

TicketCo is a platform in which different event organisers set up and sell tickets to events. They may sell tickets, merchandise, season passes, tickets to live streams/videos, gift cards, and much more.

Organisers may set up events in different ways, and the purchase pages may look slightly different depending on the organiser's brand and set up, but we hope that the following descriptions and images will help you purchase the tickets you want.

Purchasing on a computer or laptop

We recommend purchasing tickets on the following web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari. Open your web browser and go to ticketco.events, select your country, and then browse through the events currently on sale. You can also use a link directly to the event page if you have it. Once on the event page, you will see the time of the event and some key information. Remember to read over all the information before purchasing. 

Select the number of each type of ticket you wish to purchase, by using the drop-down menu on the right of the ticket type (1). Then click Place your order (2). If you click Place your order before selecting the number of tickets, you will receive an error message.

1. Order summary

You might be asked whether you want to add some additional items to your order, or you might simply be taken through to your order summary. Click Please continue.

2. Order information

Now you can input your details - your name and email address are obligatory fields, and you can choose whether you want to input your phone number (if entered, you will receive your tickets via SMS as well as email). Some organisers may require additional questions to be answered at this stage too. Click Please continue when you're ready. 

3. Select payment method

If you have a gift card or voucher, now is the time to apply them. Check out this article if you are unsure how to use your gift card, and this one if you have a voucher.

Upon clicking Pay, you agree to TicketCo's legal terms.

Selecting Cart will add your items into your shopping cart and return you to the first page, so that you can select some more items. Selecting Pay will take you through to our secure checkout where you can enter your card details and complete the purchase.

Once completed, you should see a confirmation page and you will also receive your tickets via email shortly afterwards. If they do not arrive, check your spam folder or look at this help article.

Purchasing on a mobile device

Open your web browser and go to ticketco.events, and then browse through the events currently on sale. You can also use a link directly to the event page if you have it. Once on the event page, you will see the time of the event and some key information. Remember to read over all the information before purchasing. 

	Select the number of each type of ticket you wish to purchase, by using the drop-down menu on the right of the ticket type. Then click Place your order.
	You might be asked whether you want to add some additional items to your order, or you might simply be taken through to your order summary. Click Please continue.
	Now you can input your details - your name, email address and phone number.
	If you have a gift card or voucher, now is the time to apply them. Check out this article if you are unsure how to use your gift card, and this one if you have a voucher. Selecting Cart will add your items into your shopping cart and return you to the first page, so that you can select some more items. Selecting Pay will take you through to our secure checkout where you can enter your card details and complete the purchase.

Once completed, you should see a confirmation page and you will also receive your tickets via email and SMS shortly afterwards. If they do not arrive, check your spam folder or look at this help article.

Trouble purchasing?

If you are receiving error messages, or are struggling to purchase before you have come to the checkout:

• Please ensure that you have filled out all fields marked as obligatory
• If you are still struggling, please try switching web browsers or devices (note that we do not recommend using Internet Explorer)

If you are receiving error messages, or are struggling to purchase after getting through to checkout and entering your card details:

• Please ensure that you are paying with a supported card provider (accepted card providers are shown on the event page)
• Please ensure you are filling in all your card details correctly - if there is an error, you may be taken back to the order summary page
• If you are still struggling, please contact your card provider or try purchasing with another card - sometimes overseas purchases are blocked by some card providers

Any other questions?

The event organisers should be able to assist you with information about the event, and you can contact them using the Contact the organizer button on the event page. More help with this is found here.