Support tiers and channels

Support tiers

Our support is organised in tiers that allow us to provide the adequate support tailored to the needs of our customers.

The following tiers are present in our current support operations:

Support channels

Email - basic way of contacting support. Sent to support(at)ticketco.net or used via contact forms present on the pages. Email will be added to the support system. Available 24/7 with automated initial response and AI processing.
“Contact us” form - available for users with system administration rights and within the admin app.
Phone - various phone numbers integrated via VOIP and IVR systems. Accessible based on the tier of support available to users. Available 9.00-17.00 on business day (9.00-18.00 for Norway and Sweden).

Channel availability according to support tiers:

Average reply times for different tiers: