Creating a Profile & Renewing your Offer

How to Create a Profile in TicketCo

• Go to https://[clubname].ticketco.shop/
• Click Login (top right or menu)
• Select Sign Up and enter your details
• Use the same email that you have used to purchase tickets before
• Verify your email via the confirmation email from TicketCo
• You can also verify email and phone number via My Profile
• Once done, you can see your season ticket and previous purchases in your profile

What happens during the Renewal Process?

• You will receive an email confirming that your renewal offer is ready
• Log into your profile
• Go to My Profile → here you will find your renewal offer
• You can remove a seat from your order but you cannot add additional seats
• You can change your ticket type from adult -> child, child -> adult, etc

FAQ's

I can’t register – it says my email is already in use

• Click “Forgot password” and follow the instructions.

   

I didn’t receive the password reset email

• Check your spam/junk folder

• If you still didn’t receive it, contact the club

   

How do I verify my account?

• Click your name (top right or menu)
• Go to My Profile
• Click Verify next to your email address

• A verification badge will appear once completed

   

Where do I find my renewal reservation?

• It appears under Home in your user profile

   

Can I change my ticket type (child/adult/senior)?

Yes – before paying for your renewal offer you can change your ticket type.

• Go to your profile 
• Select the correct ticket category in your offer

• Note: This cannot be changed after payment

   

Can I change my seat location?

• Renewal is only for the same seat as last season

Note: If you want to change seats, please contact the club to see if you can be moved before you purchase

How do I remove a seat from my reservation?

• Click Remove next to the ticket in your offer.

Note: This action is final and the seat will be released to others.

I have a Season Ticket subscription – what do I do?

• You don’t need to take any action.
• Continue your monthly payments
• Make sure your card has not expired and has sufficient balance each month for the payment

Technical Issues & Support

For problems with your TicketCo profile or technical issues, contact  our support team at support@ticketco.net