Getting started with Branding Follow
What is branding?
This feature allows you to white label the visual look of the customer journey from your landing page to the actual ticket.
In this guide, we will show you how to use the most important fields in our branding module, among with general tips and suggestions for branding your regular and live-streamed events.
To gain access to the branding module, please contact us here to enable it.
Once you have access to the branding module, you can find the settings for it under Organizer settings and then in the menu on your left-hand side.
To see an example of how branding can look like, please see the pictures below.
Click to enlarge picture.
Where can I apply branding?
Event page
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Organisation domain
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TicketCo TV
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Checkout
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PDF / Wallet
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What image types, resolutions and fonts are supported?
Images
Site Favicon
Supported: .ICO / .PNG / .JPG
Recommended: .ICO
Maximum width: 64px
Maximum height: 64px
Header Logo Image
Supported: .SVG / .PNG / .JPG
Recommended: .SVG
Maximum width: 900px
Header Center Image
Supported: .SVG / .PNG / .JPG
Recommended: .SVG
Maximum width: 900px
Header Mobile Logo Image
Supported: .SVG / .PNG / .JPG
Recommended: .SVG
Maximum width: 33px
Maximum height: 170px
Main Subdomain Image
Supported: .PNG / .JPG
Recommended: Both .PNG and .JPG
Maximum width: 370px
Maximum height: 170px
Main Background Image
Supported: .PNG / .JPG
Recommended: Both .PNG and .JPG
NB! No maximum width or height but site loading speed is heavily affected by the quality and size of the picture. A high-quality picture will most likely significantly increase the loading time on your pages.
Footer Hero Image
Supported: .PNG / .JPG
Recommended: Both .PNG and .JPG
Maximum width: 1170px
PDF Header Image
Supported: .PNG / .JPG
Recommended: Both .PNG and .JPG
Recommended maximum width: 430px
Recommended maximum height: 170px
NB! Image size might be automatically resized to fit.
PDF Footer Image
Supported: .PNG / .JPG
Recommended: Both .PNG and .JPG
Recommended maximum width: 700px
Recommended maximum height: 90px
NB! Image size might be automatically resized to fit.
Passbook Header Image
Supported: .PNG / .JPG
Recommended: Both .PNG and .JPG
Maximum width: 320px
Maximum height: 100px
TicketCo TV Logo Image
Supported: .PNG / .JPG
Recommended: Both .PNG and .JPG
Maximum width: 400px
Maximum height: 100px
Fonts
Supported: .TTF / .OTF
Recommended: Both .TTF and .OTF
Tips and tricks to help you get going with the branding function
Inspect tool
The web inspector tool can be used to find out what element you want to brand and you should then be able to find the same element in the branding settings. Click to enlarge picture.
Create a free ticket
You can create a free ticket in an event and go through the whole purchase flow in order to see how the customer journey, as well as the ticket, looks like.
Mobile
Remember to also make sure that the mobile version of the branding is in line with what you have in mind. The settings for mobile branding can need a little adjusting to make it look as you wish.
Are you unable to see the changes made to your branding?
Sometimes the system can have a delay when it comes to updating the changes made to your branding.
In this case, you can use the event preview button under Event details.