Setting up tickets for multiple scans

It is now possible to set up some ticket types so that they can be scanned multiple times within a given time period or within a given date range. This article will take you through how to configure this in the admin pages, how this affects scanning in the admin app, and how you can collect the necessary reports afterwards.

Setting up tickets for multiple scans

Access to this option must be requested directly from cs@ticketco.net, so please get in touch directly with us if you would like to find out more.

Once activated on your account, you will find a new Validation field on your ticket types, this is available in two formats; multiple scans for a single time period or multiple scans over a series of dates.

Validation Period

If you select a single time period validation this can be achieved by simply imputing the number of hours within which the ticket can be scanned. If the ticket can only be scanned once, you can leave this field as 0.

Note that the number of hours is counted from when the item is first checked in, so that means if a ticket is successfully checked in at 11.47am and it has a validation period of 3, it can be checked in multiple times until 2.47pm. After the validation period has ended, any further scans will be registered as invalid in the app.

Multiple Validation Period

If you want to allow multiple validation over a series of dates this can be achieved by simply imputing the date and times within which the ticket can be scanned. This is particularly useful for events that run over a series of days and require or allow multiple scans throughout the day.

Note during each validation period the ticket can be checked in only once. An already checked-in ticket will become available for check-in again in the next validation period. Between the validation periods the ticket will be displayed as unavailable for check-in.

Scanning in the app

You should scan the tickets as you usually would in the TicketCo admin app. You will notice, however, that if an item has already been checked in within the validation period, the previous scan will be registered on the screen:

Once the validation period has expired, or if the item is refunded or invalid for any other reason, you will see an error message when scanning.

Collecting reports on multiple scans

After items have been scanned, you will find a new Validation history report available on the event report so that you can track which items have been scanned when:

Each row in the report reflects when an item has been scanned in. As you can see in the example above, ticket ppjyt has been scanned four times by users in different departments.

        For more information about departments, head this way →

You can also view a summary of scans for a specific ticket on via the info (i) button on the report page: