Changing a ticket buyer's seat Follow

Now and again ticket buyers may request to change their seat for an event. Perhaps they want to sit with someone they know, or they simply bought the wrong seat.

A little tip: You may want to have another window or tab open on your screen so that you can view the seatmap.

1. Go to the relevant event
2. Go to Report
3. Find their ticket buy searching for the reference code, email address or name that the customer's tickets are registered with
4. Click on Seat
5. Change the customer's seat in the pop-up window to the desired seat. This is where it's useful to check the seat map in the separate window, to make sure the the desired seat is available
6. Click on Save

This will automatically update and send out a new ticket to the ticket buyer's email and/or phone.