Important information about gift cards Follow
How do I get access to the gift card function?
At the moment, the gift card function is only available upon request. If you are after this function, send us an email on email@example.com or through our webchat.
When will I be paid out for my gift card sales?
Money from any gift card sales will be remain in our client account before being paid out to you.
When a customer uses their gift card, this will be registered as a payment on the event that they have bought tickets to. This means that when the money for that specific event is paid out to you, the money from the gift card sales will be transferred over from our account and into yours - as if it were a regular payment for that event. If you have a weekly payout plan, you will receive payment as per normal for the gift cards that are used. This information will be displayed on your invoices.
How does TicketCo calculate provision on gift cards?
We calculate provision on the gift cards based on what they are used for. If the gift card is used to buy a ticket for £20, then the provision will be based on this sum.
How long is a gift card valid?
You decide how long you want your gift card to be valid for, although this must be a minimum of 12 months. When setting up your gift card, you can type in the number of months you want it to be valid for.
What happens when the gift card expires?
When the expiry date is reached, the gift card will no longer be able to be used, and any remaining value on the card will be transferred over to you.
Can the gift card be used online?
The gift card can be used for payments both online and in our organiser app.
Can a gift card be used as part of a payment?
Yes! If the value of the gift card is lower than the total sum of a purchase, than the customer can pay for the remaining sum with card or cash.
What if someone does not use up the whole value of the gift card?
The remaining value of the gift card will remain on the card until used up or until the card expires.
Does TicketCo send out physical gift cards?
Unfortunately we do not. It is however possible to do this through a printing firm. Contact us if you want further information about this.