Different types of reports
You can collect a range of different reports in the TicketCo platform, depending on whether you want an event report, or a report covering multiple events. Here is an outline of the different reporting tools we have, and what they can show you.
This tool is quite a simple but effective feature. If you go to one of your events and click the Daily Report tab, you can enter one or more email addresses. Once entered here, we will send out a daily update to these addresses. More information about this tool is found here.
This type of report is probably the most widely used, and contains a lot of detailed information about your event's ticket sales. Under the event pages, you will find a Report tab. Here you will see a couple of tables:
- Event report- sales overview - This shows sales per ticket type, and also breaks down the sales into raw sales, TicketCo provision, and net sales. The “Settlement” column shows how much, as a %, of your net sales we have paid out to you.
- Event report- settlements - This shows sales per ticket type according to the settlement type e.g. “Online TicketCo”, “Gift Card”, etc.
Further down on this page, you will find a list of all tickets purchased to your event. You can use the filters to view certain ticket types, or tickets purchased with gift cards, for example. You can search for specific tickets by using the search box at the top of the Report page - you can look up a customer’s name, email, phone number and reference code.
At the top of the event report, you will find a green XLS button. Clicking this will download an Excel spreadsheet showing all the transactions for this event. Further information about event reports is found here.
The Dashboard tab gives you a good overview of your ticket sales per event. If you would like to a downloadable version of this information, you can choose to download a spreadsheet for the past week, month or a specific time period by using the fields here:
Under Show you can toggle between viewing the sales in relation to your ticket capacity, or the sales in relation to your net profit and % of sales settled by us. More information about your Dashboard view is found here.
Using Report in the main menu will allow you to download a spreadsheet showing sales for multiple events. You can toggle between different time periods under Choose dates to filter data.
To obtain a general report covering multiple evnts, you will probably want to select all options under Managers. Then you will be asked to select which events and which ticket types (Item types) you wish to view data for. Once you have selected your options, you can click on XLS to download your spreadsheet. Alternatively, you can view a summary of the sales figures by clicking Run report.