Collecting more information from your ticket buyers

If you need to collect more information from the people buying your tickets, or if you need to ask your audience certain questions, you can do this by using the Questions module. This feature lets you ask your ticket buyer about as t-shirt size if you are selling merchandise, food allergies or other information you may need to keep your event running smoothly.

Adding questions to your tickets 

To add a question to a specific ticket, simply go into the event in question, and then go to Questions. Here you can click the Create New Question button. 

There are a few settings for your questions that you need to set up. These are:

Question

This is the wording of your question. "Which size would you like?" or "Do you have any food allergies we should know about?" are good examples. 

Answer type

Here you select how your customers can respond. The options are: 

• Radio button - a list of options where the shopper can select one or more options from the list. 
• Free text field - a text box that can be freely filled in. 
• Dropdown menu - a list of options where the shopper selects a single option.
• Checkbox - a checkbox the shopper can tick off before proceeding.
• Date - a date picker which allows customers to type a date or choose on a calendar. 

Obligatory question

If you tick this box your question will be obligatory to answer in order to complete the purchase. This means that the shopper has to answer the question in some way before being allowed to purchase the ticket.

If you make a checkbox question obligatory it will function much like a terms and conditions box where the customer has to tick the checkbox in order to continue. 

Answer

Here you can provide the the shopper with different options such as the different t-shirt sizes. This field is not visible for checkbox or free text questions. 

Ticket types

The last setting is deciding which tickets should be asked this question. For instance, in the t-shirt example you would only select the ticket that includes the t-shirt.  

Things you should know 

What information does TicketCo collect by default 

By default, TicketCo will only collect the first name, last name, and email address from those purchasing tickets online (phone number is optional). For those purchasing on a mobile device, we will ask for first name, last name, email and phone number. Even if the person purchases multiple tickets, TicketCo will only request this information from the purchaser. This is due to the fact that the person purchasing the ticket cannot consent to TicketCo storing the information on behalf of a third party. 

On privacy and what information you can collect

If you need to collect further information you must consider whether or not you are doing so within current regulatory guidelines and and privacy laws. There are many factors surrounding this issue and we recommend that you consult a professional on this topic if you are unsure of what information you can collect. We also touch on this topic in our GDPR blog post.

Questions are asked once per ticket 

If someone purchases two tickets with an associated question, the question will be asked once per ticket. Let's look at an example: 

You are hosting an event and are selling both ticket including food and ticket not including food. You've set up a question asking the persons buying the ticket including food if they have any food allergies. If a person purchases one regular ticket and two tickets including food, the question will be asked once for each ticket including food and will not be asked for the regular ticket. 

There is currently no way to set up a question in a way where it's only asked once regardless of how many tickets are being purchased. 

Reports for your questions 

Answers to your questions will be available in three places: 

1. In the Questions tab in your event. This gives you an aggregated report showing how many people have given each answer. This is great for things like t-shirt sizes where you need to see how many t-shirts of each size you need to produce. 

2. In the event report spreadsheet-file. The question data is included in the spreadsheet-file you can download from Report in your event. In this report all the questions and their answers are stored in the same cell and can therefore be tricky to work with. 

3. In the question specific spreadsheet-file. If you go to Questions in your event, you'll be able to download a spreadsheet showing all your ticket buyers with each question in its own separate column. This is great for when you need a more granular view of your customers and what options they have selected.