Connecting the Zettle card reader to an Android device
If you have an Android device with the TicketCo app installed, you will be able to use a Zettle card reader (formerly known as iZettle) to accept card payments over the counter. This article outlines how to connect your Zettle card reader to your Android device. You can source a Zettle card reader on many shopping sites, such as eBay, or directly from Zettle.
Please note that you will log into the Zettle terminal via our TicketCo admin app, so you should not download any Zettle software or sign up to Zettle directly.
Important information
You can use any of the readers listed below, and they will work in the same way. Be prepared for the possibility that Zettle Reader may first go through a Firmware update. After it is finished you should be ready to proceed.
On Android device you do not have to provide your username and password to use the Zettle sub account in the app - you are logged automatically via the app key we have created on your organiser account.
If you can't log to the Zettle sub account, please contact support at support@ticketco.net
You may not use the TicketCo Zettle username and password to log in to the Zettle app to sell. Doing this will lead to complications in accounting for your sales, and amongst other things can cause a substantial delay in payouts as well as possible additional fees.
Logging to the Zettle sub account in the app on an Android device
What do you need? An Android device (with at least Android 6), TicketCo Admin app (version 2 and higher) and a Zettle device.
1) Open the TicketCo organiser app on your Android device
2) Log in with your TicketCo user credentials
3) Go to Settings
4) Go Payment terminal settings
5) Click on iZettle
You should be logged in automatically
You can now go back to the main app screen
Connecting the Zettle Reader with an Android device
1) Turn on the Zettle Reader
The power button is located at the top of the terminal. You may need to charge the terminal if it is brand new.
2) In your TicketCo Admin app
- Click on Sales
- Choose an event where you have paid tickets, and click on it
- Choose a ticket with a price other than "0"
- In the lower right corner click on Pay
- Choose Bank card
- Press Confirm
- If no other Zettle was connected please click on Connect card reader
*if there was another Zettle connected please follow from point 1 in Troubleshooting
- Choose the relevant reader Zettle Reader terminal, follow the on screen instructions, connect and then cancel the transaction.
Congratulations! You have now fully connected your Zettle reader to your TicketCo app, and are ready to accept card payments over the counter. For help on how you can start selling, head this way.
Troubleshooting
1. If another Zettle terminal was connected please:
a) if this was Zettle 1 (blue button), leave the TicketCo app and go to:
- Android Settings (not the app settings, but the device's)
- Connections
- Bluetooth
- Click on the gear icon
- Unpair
Go back to the TicketCo app and proceed with pairing the Zettle
b) if this was Zettle 2 (green button), please wait until the device stops searching for the terminal or
- if you have this terminal around please turn it off and click on Connect card reader
- You should see the screen with previously connected device. Click on it
- Click on Forget card reader
Proceed with connecting the new terminal.
2. If the display on the reader does not show "Insert card" while the TicketCo app is open and you've followed the steps above, it usually means that there is something wrong with the Bluetooth connection. Try the following:
a) Make sure the Android device and Zettle readers are paired following the steps above. If you have multiple devices and Zettle readers, they can sometimes get mixed up!
b) Restart the the Zettle reader.
c) Force-close the TicketCo app by double-pressing the home key and swiping the app out of the screen.
d) Open the TicketCo app and try again.
3. If the display on the Zettle reader says "READER DAMAGED" please contact your supplier and request a replacement. This error code means that the reader is permanently damaged and can not be fixed.