Connecting the Zettle card reader to an Android device

If you have an Android device with the TicketCo app installed, you will be able to use a Zettle card reader (formerly known as iZettle) to accept card payments over the counter. This article outlines how to connect your Zettle card reader to your Android device. You can source a Zettle card reader on many shopping sites, such as eBay, or directly from Zettle.

Jump ahead to:

• Important information before you get started
• Step 1: Activating the Zettle account in the app
• Step 2: Connecting the Zettle reader
• Troubleshooting

Important information

You can use any of the readers listed below, and they will work in the same way. Be prepared that the Zettle reader may require a Firmware update from time to time, and especially if the device is brand new.

You may not use the TicketCo Zettle username and password to log in to the Zettle app to sell. Doing this will lead to complications in accounting for your sales, and amongst other things can cause a substantial delay in payouts as well as possible additional fees.

Connecting the Zettle device to our Admin app on Android involves logging into a specific pre-defined Zettle account which you will have been assigned when you first became a TicketCo organiser. It is very important that you use the Zettle account we have assigned you, and not a private login. It is also important that you do not try to access the Zettle app via this login. 

You should not need to manually input your Zettle credentials in the app, as you will be logged in automatically. If that is not the case, please contact support at support@ticketco.net.

Step 1: Activating the Zettle account in the app

1) Open the TicketCo organiser app on your Android device

2) Log in with your TicketCo user credentials

3) Go to Settings

4) Go Payment terminal settings

5) Select iZettle

6) You should see a username and password appear, indicating that you have now logged into the Zettle account linked to your organiser account in TicketCo

Step 2: Connecting the Zettle reader

1) Turn on the Zettle Reader

The power button is located at the top of the terminal. You may need to charge the terminal if it is brand new.

2) Complete a dummy / test purchase

Select Sales, then choose an event with paid tickets, and continue as if you are purchasing a ticket with a price other than 0. Go through to Pay and select Bank card. If no other Zettle readers have been connected, you should be able to select Connect card reader.

*if there was another Zettle connected please follow from point 1 in Troubleshooting.

Choose the relevant reader Zettle Reader terminal by following the on screen instructions.

Congratulations! You have now fully connected your Zettle reader to your TicketCo app, and are ready to accept card payments over the counter. You can now cancel the test transaction you had started. For help on how you can start selling, head this way.

Troubleshooting

1. If another Zettle terminal was connected:

a) In the case of a Zettle 1 (blue button), leave the TicketCo app and go to Settings on the device, then Connections > Bluetooth and Unpair the device. Go back to the TicketCo app and proceed with pairing the Zettle.

b) In the case of a Zettle 2 (green button), wait until the device stops searching for the incorrect terminal or turn the terminal off manually. Select Connect card reader and choose the device which was connected previously. 

Now tap Forget card reader.

Proceed with connecting the new terminal.

2. If the display on the reader does not show "Insert card":

This usually means that there is something wrong with the Bluetooth connection. Try the following:

a) Make sure the Android device and Zettle readers are paired following the steps above. If you have multiple devices and Zettle readers, they can sometimes get mixed up!

b) Restart the the Zettle reader.

c) Force-close the TicketCo app by double-pressing the home key and swiping the app out of the screen.

d) Open the TicketCo app and try again. 

3. If you see "READER DAMAGED":

Please contact your supplier and request a replacement. This error code means that the reader is permanently damaged and can not be fixed.