Getting started with TicketCo Follow
First of all - welcome!
We are very happy to have you as a customer and want to help you get started as smoothly as possible. Since this is likely your first time using TicketCo we've created this article to help with that. If you follow the steps below you'll be well on your way to your first sucessfull event with TicketCo.
Note! This articles does not cover all the advanced features in TicketCo. If you can't find what you're looking for try searching for it in the search box above or contacting us here.
Step 1 - Get to know TicketCo
It's important to get to know the fundamentals of any new system. Please have a look at the below to make sure you're ready to get started.
How do I sign in to start creating my events?
Once you've submitted all your details to us you should receive an activation email within 24 hours. In this email you'll find a link to confirm your account and create a password.
Activating your account a mobile device is no recommended. Please your your laptop or desktop computer to confirm your account. If you do not receive this email or experience any issues with signing in please contact us here.
To start using TicketCo all you need is a web browser. While we support most browser, the latest versions of Google Chome, Firefox, Safari or Microsoft Edge is recommended. If you're using Internet Explorer 10 or later it might be time for an upgrade...
Once you hace confirmed your account and created your password, simply go to ticketco.events, select your country and click the "Admin" button in the top right corner.
What is TicketCo Admin and how does it work?
When we are talking about TicketCo Admin we are referring to the online tool you use to create your events. As mentioned above, all you need to do is log in to get started.
It's worth mentioning that TicketCo is cloud based system. If you don't know what that means, you can think of all your events the same way you think of your Facebook events. Once you log in and create your events you can access them from anywhere as long as you have web browser. When you publish them they'll be live instantaiously and if you ever need to make any changes all you have to do is log on and make them.
Unfortunately, TicketCo Admin is not yet fully available on mobile devices. If you're in a pinch and need to access TicketCo admin from your phone or tablet, you'll have to request the desktop version of ticketco.events and access it that way.
Creating users for your staff and colleagues
Once you're logged in the first thing your should do is give access to your staff or colleagues who needs access. Please refer to this article for information on how to do this.
When does TicketCo pay out my ticket sales?
You can read all about how TicketCo handels your money and when you can expect the payout to your account here.
If you want to add TicketCos logo to your posters and online materials you can find all our logos in different formats here.
Step 2 - Create your event
1 - Create your first event
When you feel ready to start have look at this article on how to create your first event.
2 - Ticket types and capacities
Once your event is created you'll need to add your ticket types and capacities. Read all about that here.
3 - Seat maps
Do you need a seat map? First you need to order one. Read about how to do that here.
When you've gotten your map, or if we allready have it in our system you can check out these areticles on how to work with your map.
4 - What hardware do I need?
You'll need some hardware to scan and sell tickets. Check out this articles on what hardware you need.
Step 3 - Marketing
Integrate with your website
The simples way to do this is with our iframe sollution described here, but if you are up for it you could also have a look at our event API documentation here.
Integrate with your facebook page
If you have more than 2000 likes on Facebook you can add an iframe to your Facebook page as seen here.
To do this simply follow this guide.
Linking to the event on your website
To link to the event from your website you can either use the link found under Event Details of your event or link to your TicketCo subdomain. Your subdomain will show a list of all your published events like so:
To find your subdomain link simply take the first part of your event link found under Event Details
Step 4 - Day of the event and hardware
- What hardware do you need?
- How to set up iZettle
- How to scann
- How to sell
Step 5 - Reporting