Associating events to your season pass
When a customer purchases a season ticket, a hidden ticket type is reserved on each associated event. We call these items "Shadow item types". This logic is what ensures that you never exceed the capacity on your individual events when you sell season passes as well as "regular" tickets.
Events with a seat map
You will only be able to add events which have the exact same seat map.
When a customer purchases a season ticket on the map, the same seat will be reserved on each of the associated events. If a seat is already reserved on one of the individual events, then it will not be available for sale on the season ticket; and if a season ticket is reserved, that seat will not be available for sale on the individual event.
Events without a seat map
You can add events with different capacities, but note that your season ticket sales will be limited to the smallest capacity. This is due to the logic that purchasing a season pass will automatically reserve a ticket on all associated events.
Let's look at an example...
If you want to create a festival pass which provides access to the following events:
- Friday - Capacity of 200
- Saturday - Capacity of 500
- Sunday - Capacity of 500
You will be able to sell a maximum of 200 festival passes (season tickets) because of the capacity on Friday. In addition to the festival pass, you can always sell individual day passes on the Saturday and Sunday (regular tickets).
Combining mapped and non-mapped events
It is unfortunately not possible to combine events with and without a map due to the logistics outlined above.
If your season pass sales have not yet started, you should be able to remove associated events from your season pass. If, however, sales have already begun, then you will not be able to disassociate the events. This is why it is very important that you assign the correct events to your season pass when you are creating it.