Adjusting reservations after updates to the season pass price

If you have a series of season ticket reservations, and choose to update or adjust your season ticket prices, you will be given the option to implement the changes on any outstanding reservations, as well as the option to inform reservation holders. That means that you can select whether to update your existing reservations with the new price, or you can choose to maintain the reservations at the previous price. This article will take to through how to do this, and the implications of those changes.

Changing the price of a season pass type

To update the price of a season ticket type, simply adjust the End price customer field and then hit Save.

If there are no reservations containing that season ticket type, you will see a pop up informing you of this. You can then select Save changes to continue with the price change. If, however, you do have some reservations which are not yet redeemed which do contain that season ticket type, you will see a different window with few options:

1) Reservations that will be affected

Here you can see a summary of which reservations are affected by the change. Use the checkbox to select whether you want to update the reservations in question with the new price. If you choose not to update them, the reservations will be frozen with the old price.

2) Notification options

If activated, you will notify your season pass holders that their reservations have been updated. All reservations marked by you as fit for change will be affected. Turning this toggle off means that you do not wish to inform your season pass holders about the change in price.

3) Communication channels

Here you can choose if you want to inform your season ticket holders about the price change via an email or an SMS.

4a) Save changes

This will save the whole setup and if you turned the notifications on, they will be sent now.

4b) Cancel

Exit out of the box to revert to the old price and cancel the change. The price will be the same as before it was amended.

Summary

If you change the price on a season pass item type you will see the pop-up with the list of affected reservations and notification settings.

You can decide what to do with the existing season pass reservations:

1) Save the new price for new tickets and set the new price in the selected reservations;
2) Save the new price for new tickets, but keep the old price in the deselected reservations;
3) Close the pop-up without saving and revert the price changes.

In the case that you do change the price, you can decide to notify customers with email, text message or both, or you can choose not to notify them.

Adjusting frozen reservations

If you decide not to update reservations with the new price, they will be frozen under Admin sales. That means they will be blocked from editing, and you will now see a new Reset button:

Use this to update the order to the current pricing, and then you will be able to make adjustments as before.

Important information

• Only season pass items can have the price changed this way.
• Every change to the fields in the price section will trigger the process after clicking on Save e.g. if VAT level is updated, you will also be able to update reservations.
• A reservation can be changed or unchanged as a whole. A partial update of the prices in one reservation is not possible.
• Redeeming the reservation from the TicketCo admin app will always give items with updated prices, regardless of previous settings.
• Redeeming the season pass reservation from the webpage will always give items with updated prices, regardless of previous settings.